Interesting Inquiry: What criteria does the electric company use to determine the order of prioritizing outage repairs?

(WKYT) - For today’s Good Question, Andrea asks: How does the electric company choose which outages to fix first?

When it comes to repairs, there are several factors to take into account. The primary concern is safety.

Daniel Lowery from Kentucky Utilities explains that their initial step is to recognize hazardous situations, such as fallen power lines or damaged equipment, and ensure that individuals are kept at a safe distance while they carry out the necessary repairs.

After that, they prioritize essential services, such as hospitals, fire departments, police stations, airports, and nursing facilities. Following this, they focus on measures that will reinstate power for the maximum number of individuals.

Kentucky Electric Cooperatives follow a comparable protocol. They prioritize critical infrastructure, such as hospitals, before addressing outages that impact the largest number of residents.

On social media, it was mentioned, “for example, if a team is able to replace a utility pole that impacts a whole neighborhood with dozens of families, that repair will usually take priority over one that only affects a couple of homes.”

It's often said that this is one of the factors contributing to the slowdown in the restoration count as the process nears completion.

At that stage, teams are working on fixing the specific power lines and service connections that supply electricity directly to the homes and businesses of customers.

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