"I'm puzzled by your bewilderment": A server asks for time off, but there's a catch.

"Effective managers ensure success."

Man talking(l), Hand marking day on calendar(R)

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@gangsta_gramps/TikTok (授权)

Everyone wants to go home for the holidays—your servers at restaurants included. However, a debate is stirring up online regarding the flexibility servers should have since holidays are the busiest time of the year for the service industry. This manager, @gangsta_gramps, gives their perspective.

Guidelines are guidelines.

@Gangsta_gramps mentioned feeling puzzled when the server inquired about taking time off. The server observed that Fridays and Saturdays were marked as unavailable in the calendar, and vacation requests for those days were prohibited. When the server expressed their bewilderment to @gangsta_gramps, their manager, @gangsta_gramps, found it surprising that the server was confused in the first place.

“They stated, ‘Requests for time off during the holidays are not allowed. It’s clearly outlined in the policy handbook. This is part of the agreement you accepted and what we discussed during orientation. You acknowledged it at that time. … We operate while others take time off. … When others are enjoying their vacations, we’re here to assist them.’”

This video has garnered 339,500 views and received more than 7,000 likes.

Is this policy common for servers?

Restaurant time off request policies can vary from restaurant to restaurant. According to an article on OpenTable, some restaurants check in with employees at the beginning of the year and see which holidays they want off.

A scheduling manager at Maialino and Marta, a Manhattan-based restaurant, shared, “We manage to meet their requests 99% of the time. Although it requires additional effort on my part, it’s definitely worthwhile.”

It’s evident that @gangsta_gramps doesn’t adhere to this philosophy when it comes to scheduling their staff. That said, they have mentioned they’re open to the idea of this server arranging coverage for their shifts. Nonetheless, if the server fails to secure coverage and doesn’t report for duty, it will be viewed as job abandonment, which could lead to termination.

The Daily Dot has previously reported on the ups and downs of working in the restaurant industry. For example, this previous article is about servers gauging how customers will tip and how servers navigate the service they give you based on that prediction.

@gangsta_gramps #fyp #restaurant #viralvideo #server ♬ original sound – Gangsta_Gramps

How do audiences feel about it?

While a portion of the audience supports @gangsta_gramps, others believe he's being somewhat overly critical.

"Effective managers ensure success," remarks one commenter.

"Great employees leave their positions because of their managers, not the jobs themselves. I'm pleased to see that the comments are on point here!" another person adds.

"As a person who has spent their entire career in the service industry, I can confidently say, 'I KNOW you didn't bring that up during orientation, haha,' chimes in another individual."

"However, can YOU really leave whenever you please?" another remark asks.

"Having spent many years in the industry, I understand the challenges, but I’ve yet to encounter a manager who wasn't open to finding solutions and strategizing for staffing concerns during the holiday season," another individual remarks.

The Daily Dot has contacted @gangsta_gramps for a response through TikTok's direct messaging and via email.